Category: Automate Support
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Three Excellent Tips to Help With Customer Retention
Customer retention is an integral part of the customer experience. It’s one thing to create a new customer, but it’s whole other ball game actually retaining them. It’s just as crucial to retain customers as create them, because if you don’t, how will your business grow? Here are three tips to help you retain customers.…
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Going Above and Beyond for Your Customers
You can probably think of numerous occasions where you received good customer service, but how often have you received exceptional customer service? We are talking service that went above and beyond what you were expecting? I’m banking the answer is: “not that often.” And you would be right—we rarely ever do receive those kind of…
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Facing the Inevitable: Telling a Customer “No.”
We work in the customer service field, and strive to provide excellent customer service all the time. We are successful at this most of the time, and rarely ever do we have to tell a customer “no.” Yet, it’s inevitable that eventually we will have to—so when the time comes, how do we go about…
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Techniques That Contribute to Customer Satisfaction
Great customer satisfaction is characterized by fewer complaints, more word of mouth and putting a smile on customers face. Being able to ensure your customer leaves your premise happy is the biggest challenge you need to go for to become successful. A customer will only approach a shop whose customer care team knows what they…
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Lines of Communication for Providing Good Customer Service
Sometimes it feels like navigating a company or organization’s customer service system can be downright frustrating. Businesses can be slow to respond, if they do at all, and when they do get back to you, it’s as if they don’t even care. We’ve all dealt with this before at some point, and we’ve all wondered…
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Using Empathy As a Tool For Customer Service
At some point in a company or organization’s history, customer complaints are going to rear their head, probably on a regular basis. We’ve all heard horror stories of customers practically foaming at the mouth over some minor detail. Those incidents really do happen—I’ve seen them first hand, but a majority of customer complaints are more…
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Top 2 Qualities of Successful Customer Service Team
Customer service contributes a lot to a business. A customer’s service team is the one that will bring either profit or losses to a business. This is because a customer care agent is the medium through which customers get to buy the goods. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting…
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Why the Whole Company Support Model is Ideal
For many years, businesses maintained a working model where individual departments lived and worked in isolation. One department handled this aspect of the business, this department another. In many instances this led to a lack of communication and understanding. But then, starting roughly twenty years ago, companies like Amazon and 3M implemented the “Whole Company…
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Benefits of using a visual knowledge base in your social CRM
It’s without a doubt that social CRM that isn’t visual is not so appealing for most people on Facebook, or other social media you use to reach customers. Research has shown that a visual knowledge base like a flow chart goes a long way to help you achieve your CRM goals. Yonyx enables organizations to…
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Using Positive Language in Providing Good Customer Service
If you’ve worked in customer service for any length of time, or worked in any field where persuasion is key, then you understand the importance of language and how it works. Sometimes use of one word and one word alone can change the whole meaning and context of a statement. The tone of what is…