Category: Automate Support
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Deliverables Are Essential to Every Business Transaction
What’s a ‘deliverable?’ Everyone is familiar with them. Customers are given deliverables by the end of every business transaction. Some examples of deliverables include receipts for sales or delivery, warranties, sales coupons, and warranties. It’s any item or piece of an item that your customer should receive physically by the end of your service. Deliverables…
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Is Customer service ready for this Tsunami?
Over the last few decades, we have almost completely been “weaned away” from human interaction in pre-sales customer service – whether we’re buying branded stuff with the click of a button, or using a try and buy concept for pants in a department store or software in the cloud! In fact, we often prefer this…
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CRM Content That Captures Customer Hearts
Don’t you wish to capture your customers’ heart? This is probably the commonest wish for every business person, but the least acted upon considering that close to 80% of new businesses don’t make it past their first birthday. Truth is, whilst other factors like great product, good marketing, and less competition make a firm successful…
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Why Should You Use Databases?
Businesses can collect tons of data, such as product data, consumer data, finance data, and even customer feedback data. Larger, more tech-savvy businesses, like Amazon, collect a lot of data about individual users so that they can give users product recommendations that they are relevant to them. All businesses should be mindful of data that…
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How to Discover What Customers Want
Customers in any given area are never predictable unless they are the frequent ones whom you serve on a daily basis. It is very difficult to tell what type of products or services customers will love due to the different tastes and preferences they hold. If you are running a competitive business, there are strategies…
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Which Customers Does Your Business Need the Most?
It’s easy to get caught up in attracting new customers, since the process of attracting new customers can be fun and gratifying. This process is of course necessary, however, it should not take up more than 20% of your resources. To be successful, businesses need to remember that they have other kinds of customers: Yonyx…
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2 Worst Things You Should Never Say to Customers
Every customer looks up to your company’s customer care to solve his or her problem immediately. It is however, natural for services or products offered to customers not to be exactly what they want. This draws up a lot of anger such that makes them run to you for help. This crucial stage requires your…
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Helpful Tools to Improve Your Quality of Customer Service
Call Queue Systems Call queues can be used to let your customer know how soon a representative will be able to connect with them or how many customers are ahead of them. This makes the process of waiting for customer service more pleasant. You can also use them to play music or recordings containing information…
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Understanding 24/7 Customer care Support
A 24/7 customer care support in an organization is one way of earning trust and retention of customers to your business or organization. With a 24/7 customer care support, you are sure that no customer will come complaining to you about your services .Advantages you will earn by establishing a 24/7 customer support. Immediate response…
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Customer Support for Increased Customer Retention
If you want to increase customer retention rates, it is important that you improve your customer support processes. How? Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service. Assign qualified people to do customer support. It is a truth that not everyone…