Category: Automate Support
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All About Your Process Flow
Your process flow is basically a generalized explanation about where and how one section of your service begins and then also where it ends. This is best described with the aid of a flow chart. The most important principal “chunks” of your service are explained in interconnected boxes (designated by solid lines). These boxes are…
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Modern Customer Relations With Self Service Information
Control over company product information, or service status has been moving towards the customer in the last decade. With the stark difference between what enterprises said and what real customers received, customers started doubting marketers for product information. Rather than head to businesses for product information, they trooped in their millions to sites like Yelp-…
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Technical Support Is Vital to Your Business
What do you think of when you think of a customer calling about your technical support? What sort of conversation do you think that would be like? Many times, calls like these make you think of fixing their technical issues step by step and also by the book. For example, imagine two servers that are…
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Serving Self Service Information Using Multimedia
Customers consume self service information in different ways. They expect to get answers to all their questions when they come to your website-. If the information is adequate they’ll buy, or call your customer care representatives if it’s not. The best way to cut costs and convert these customers therefore, is to give them rich…
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Easy Mistakes to Make With Customer Service
It’s common knowledge that finding a new customer to sell to is much harder than getting a repeat customer to continue to do business with you; however, there are so many retailers out there that just either don’t know or don’t care about this information. Most sales counter staff won’t even start their own sale…
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Debunking Some Customer Service Myths
Whenever people speak about businesses, the conversation usually gets around to talking about what challenges business owners face with trying to market and keep their customers. One common concern has to do with the amount of money that should be invested into customer service. Most people would assume that since this has the potential to…
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Why Scripted Customer Responses Can Hurt Your Business
The costs of running a customer care department are high. Customer care representatives have to be paid well in order for them to deliver accordingly. Managing and supervising customer service staff also takes time- this equals money and lost opportunity for any competitive business. Yonyx enables you to go beyond call scripts to utilizing decision…
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Client Relationships in Times of Uncertainty
There are many things to be uncertain about in terms of the economy of the United States and the European Union. It’s something that we hoped we would never have to face, but unfortunately, adversity has come knocking right on our front door. There’s no way to escape this inevitability, and those businesses who have…
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A Courteous Attitude Wins Customers
Being friendly and helpful to a customer is not something that you can learn from a textbook or classroom. Sure, there are business related things that you can learn—like writing a memo—but some things like a good attitude cannot be taught. It has something to do with the deeper personal character of a person. Even…
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Secrets to Serving Better Self Service Information Online
Websites have become some of the biggest routes of communication for most businesses. Most of your customers literally find your service by first landing on your website, before they proceed with a live visit. However, not all websites necessarily “convert” people into customers because of poor customer information on them. The message sent to them…