Category: Automate Support
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Multi Authoring Capability – True Interactive Customer Service
Yonyx AGI Interactive guides feature multi authoring capability and an advanced administrative interface, redefining interactive customer service experience. With these interfaces, a new form of an interactive troubleshooting guide and interactive customer service emerges. Multi-authoring capability has many benefits that are often unaccounted for. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to…
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Ongoing Training is Essential for Customer Service Associates
“Know what your customers want most and what your company does best. Focus on where those two meet” – Kevin Stirtz How you deal with and train your customer service associates will be a direct reflection on the kind of customers you have – happy or disgruntled. Let’s face it customers will never be willing…
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Reducing Average Handle Time With AGI Interactive Guides
Reducing average handle time is a key facet of customer support initiatives and customer relationship management. One would surmise that reducing average handle time may be a hindrance to call center agents seeking a method to be both productive and consistent. This is not the case. In fact, efficiency is the foundation of lowering average handle…
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So What Is Average Handle Time and How Does Yonyx Help?
So what is average handle time? Why is it important? Why does it matter? And most importantly how does Yonyx help? These are some of the questions that travel through the minds of franchises and businesses pitted with these very notions. Average handle time is one of the core elements involving customer support. It is…
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Customer Service Representatives: The New Superheroes
“When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.” ― Marilyn Suttle [img src=”https://corp.yonyx.com/wp-content/uploads/2014/06/102px-Flame_0021.png” width=”” height=”” align=”right”] Since this famous quote seems to suffice for elucidating the title – I might as well stop writing anything further on this! For those…
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Enhance Mulitimedia Content With Decision Nature Architecture
Multimedia content can gather the attention of users and even stimulate the senses while agents and customers conduct an interactive troubleshoot. However, DNA or decision nature architecture is a powerful wrinkle that Yonyx has injected in to all of their interactive AGI guides. DNA is most efficient when paired with several of Yonyx’s features that…
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Making Your Clients Laugh – WITH You
See – the key word is WITH not at! Initiating a connection or affinity with a potential customer is the first and most important step you will take in getting them from potential to actual. Working this connection needs to be treated with care and as a Customer Service associate, you must be aware of…
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Decision Tree Handbooks Instrumental In Troubleshooting
Decision tree driven handbooks are a form of automated self-service manuals which can provide an innovative method to troubleshoot any issue. Decision-tree driven troubleshooting handbooks are a new variety of customer self-service, reducing the need for a customer support staff and reducing costs. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer…
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Automated Support Equipped With DNA Technology – Modern Customer Service
Multimedia flowcharts can induce an increase in CSAT while utilizing automated support. These basic yet advanced charts provide an informative and interactive interface that will educate and assist in any troubleshoot. Furthermore, a multimedia flowchart equipped with AGI and DNA (decision-nature architecture) technology enhances interactive customer service to reach new heights. Yonyx enables organizations to create multi-media flowcharts that provide…
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Automate Customer Service With A Yonyx AGI Interactive Flow Chart
While there are many differences between a multimedia flowchart and visual flowchart, both can be exceptional interactive flow charts when fused with Yonyx’s AGI technology. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent Multimedia flow charts and visual flowcharts feature robust content that is not redundant…