Category: CRM
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How Multi-Authoring Capability Enriches Customer Service
Comprehensive API and AGI guides feature multi-authoring capability and advanced administrative interface, enriching customer service as we know it. With these features, comes a new form of an interactive troubleshooting guide and IT customer service. Multi-authoring capability features a lot of upside, here is how any business or franchise can benefit from this innovative form…
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Customer Management Software and Helpdesk Integrated Handbooks
Customer management software can help win over your customer’s hearts. Did you know it can also help create an organic helpdesk integrated handbook? Yonyx customer service software is used for advanced CRM technology while producing helpdesk integrated handbooks featuring comprehensive API and DNA (decision nature architecture) technology. Customer management software can also create various diagrams…
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How To Create Alluring Interactive Customer Service
Sometimes you need to kick it up a notch or add some spice to your life. These adages hold true when creating an interactive customer service manual. Customers dread consulting the traditional customer service manual . Therefore, it is imperative to place the word interactive in your customer service. This helps customers learn your product and services…
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Visual Flowcharts, Multimedia Flowcharts and AGI
Both multimedia flowcharts and visual flowcharts are juggernauts of customer service. However, there are some distinctions between the two. While there are many differences between a multimedia flowchart and visual flowchart, both deliver. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent Multimedia flow charts and visual…
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How Decision Tree Driven Computer Guides Create Success
Decision tree driven computer guides are a form of virtual self-service manuals which can provide a unique and interactive way to troubleshoot any conflict. Decision-tree driven computer guides are a form of automated customer self-service, reducing the need for a customer support team, diminishing overhead. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to…
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Average Handle Time and First Call Resolutions
They are a bigger power couple than Posh and David Beckham. Average handle time and first call resolution. Analytics integrated with flow visualization can help gauge the incidence of both. Every business should strive for high first call resolution rates and low average handle times. Combined they procure a superior and elite customer service experience…
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3 Tips For Creating An Authentic Online Presence
The importance of having an authentic and active online presence has never been greater than today. As a result, most businesses see it as a perfect opportunity to talk one-on-one with their customers, via websites, blogs, and social media sites. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related…
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How An Automated Self Help Desk Helps
Automated self-help desks are one of the popular devices seizing control of the internet. These electronic innovations have been a wonderful addition for businesses that are marooned in a sea of complaints and conflicts. The automated self-help service desk can rid phone centers of long waits and procure an overwhelming pool of data and answers…
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The Ongoing Struggle Between FCR and CSAT
It is paramount for businesses to strive to achieve both high CSAT (customer satisfaction) scores and high FCR (First-Call Resolution). Some scratch their heads trying to devise a new way or trendy method to make this happen. Others resort to antiquated strategies. For some, businesses find themselves diverged in a yellow wood meeting a fork…
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Top 3 Benefits Of Using Helpdesk Software On Your Website
Provision of automated customer support is the main strategy every company is adapting. With the help of technology, companies have been able to make their customer support department effective. Helpdesk software, a product of technology has changed customer care operations. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related…