Category: CRM
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Social CRM | Become more Focused on Customers through Social Media
The evolution of traditional CRM through the integration of social media to the system allowed a more flexible way of interacting. As we all know, social media is today’s biggest haven of communication. People from all over the world gather around these free social media platforms, interact with each other and stay connected together. Yonyx…
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Don’t Lose Customers after One Negative Customer Experience
Photo by Alex Koch A single, bad customer experience is enough to make your customers forget all the positive experiences they’ve had in the past while interacting with your company. Nevertheless, a negative customer experience is bound to occur in every business. It is the company’s indifference and failure to make things right that turns…
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How Benefits Outweigh Costs of Using Social CRM for Customer Support
Social CRM is an efficient tool that facilitates businesses to deliver a quality customer experience through integrated and creative customer support platforms. Business can now integrate personal information pertaining to its customers from sources such as blogs, Facebook and Twitter. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related…
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Social CRM | Embracing the Evolved Customer Relationship Management
Many entrepreneurs would argue that CRM has remained the same over the last years. However, advanced technology has allowed a lot of changes in how we do business and this includes customer relationship management. It doesn’t matter what entrepreneurs call it – popularly known as social CRM by the way – but one thing is…
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You Should Learn These Things About Social CRM To Succeed
Companies are switching to social CRM as a tool for customer service. It is a strategy that not only helps to enhance effective customer care but leads to success of the whole organization. If well administered, it transforms a business to a whole new level. Before implementing it, there are things to learn about…
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How Does A Customer Support Analyst Improve the Customer Experience?
A customer support analyst is a professional who provides IT solutions to businesses for the purpose of improving customer service mechanisms. A customer support analyst works closely with hardware and software to design creative customer support platforms that offer an impeccable customer experience. Working with a customer support analyst certainly enables your business to deliver…
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Interactive Decision Tree | Creates More Room in Customer Support
Customer support can become congested if you don’t provide alternative ways for customers to find solutions to their current issues or problems. An interactive decision tree can create more room in customer support and lets your staff focus on looking for solutions to more complex problems. Instead of wasting time dealing with simple, mundane issues,…
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3 Creative Customer Support Ideas to Improve the Customer Experience
Improving the customer experience can be a challenge without the right creative customer support mechanisms in place. If your customer support is subpar, consider consulting with a customer support analyst. A few added technology platforms is all it takes to improve the customer experience. Yonyx enables organizations to create decision tree driven interactive guides for…
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A Positive Customer Experience Means Better Chance at Success
The hallmark of success is a positive customer experience especially when you put so much value on your customer’s point of view and perspective. A lot of times, customers are being left out thinking that the quality of your product or service is a lot more important. This is a dangerous mentality that entrepreneurs adopt…
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Making Sure Your Company Develops the Social CRM Perspective
When you are a marketer, your primary focus should be to work on building your list of brand advocates. Your advocates are customers who can collaborate in whipping your product and services into shape. This should be your social CRM perspective – making sure that customers become integral part of your brand through social networking…
