Category: CRM
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Reasons Why Customer Satisfaction Fails On Social Media
It is surprising how many organizations are totally failing to manage their social interactions with online customers. The belief that it’s enough to have a social page and just sit around has resulted to a big failure in customer satisfaction. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related…
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Don’t Write off Phone-Based Customer Service and Support Yet
As this Zendesk article points out, phone-based customer experience support, especially for large companies, is in something of a mire right now, for a variety of reasons, be it a poor infrastructure or poor technological resources. They point out a fact that may appear to be a contradiction at first, and that’s that many customers…
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Why Businesses With Good CRM Tools Make It Big (Than Those Without)
It is amazing how small businesses can even adapt a CRM system without knowing the risks it brings to a business. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. But so far good CRMs seem to be working for most businesses that have succeeded within…
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The Basics of Having A Customer Loyalty Program
It seems as if every business, from major big-box retailers on down to mom-and-pop ice cream parlors, have some sort of customer loyalty program. These programs can take many forms. It can be a card swiped at the register at the time of purchase that gives a discount. It can be a “buy 10 cones…
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Some Final Thoughts on Customer Retention Strategies
Across this series of blog posts, we’ve been looking at the benefits of increased customer retention levels, such as an upswing in sales, and the various ways a business can increase their customer retention levels, including reciprocity and positive language. For the last post in this series, we want to turn out attention to the…
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Social CRM – The Better Way of Doing Business Today
With the launching of social CRM, it has revolutionized what we think is a good way of doing business. Different companies have adopted new concepts of marketing and sales while keeping up with the current trend especially with the new CRM technology. Related Article: How decision tree driven interactive guides bring smiles to your customer?…
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Here are Some Great Customer Retention Strategies You Can Use
Let’s start off with a statistic, courtesy of the Harvard Business School: if you increase your customer retention rate by five percent, then you can expect anywhere from a 25 to 95 percent upswing in sales. That’s a very sobering statistic, and should function as a call to arms for businesses everywhere. So how exactly…
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Enhancing Business Functions with the Evolved Social CRM
Since the introduction of the Internet, the world of business has been changed drastically especially in the implementation of CRM system. Today, there are various communication platforms that are all useful in one way or another to enhance business functions, which gave birth to social CRM. Social CRM is just a name – in fact…
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It Doesn’t Matter What It Is Called, Social CRM is Always It
It may be a bit harsh to say – there is no such business function as social CRM but this is reality. As early as in 1990, businesses have implemented a CRM system (Customer Relationship Management). Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. Its…
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Different Layers of Rules in Social CRM for You: Part Six
All five layers have already been peeled – it is time to go on the last and final layer of rules in social CRM. The final layer to peel on the list is the analytics layer, which is an important layer to complete the series. Yonyx enables organizations to create multi-media flowcharts that provide customers…