Category: CRM
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How Your Call Center Can Improve First Call Resolution
The main business of a call center is to pick calls and attend to customers. The speed required to answer that call should be as first as possible to ensure no calls go unanswered as it will affect a call center productivity. This is termed as first call resolution; the rate at which an agent…
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Root Cause Determination With Step-By-Step Call Flows
There are two commonly tackled problems that emerge in customer service: A customer complaint and a root cause. Using step-by-step call flows can help determine which problem an agent is presented with. A customer complaint can consist of a plethora of issues. A root cause is the source of the complaint, determining which is essential…
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Identifying The Source When Troubleshooting With Interactive Customer Service
As mentioned knowing the difference between a root cause and customer complaint is marquee for customers, as well . There is a distinct difference between a customer complaint and root cause. Simple rich content equates to automated customer support. Customer self-service is the basis of every troubleshoot and identifying the source is attainable with interactive customer service…
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Create Interactive Troubleshooting Guides That Are Robust
Create an interactive troubleshooting guide that is robust. Don’t present the content in a stale manner and don’t present the information in an opaque obscurity. Create interactive troubleshooting guides that are unique and efficient. Yonyx AGI manuals have many features that help make this possible. However there are measures that authors can take to create interactive…
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How Decision Nature Architecture Can Solve Any Problem
Decision-tree driven guides can expedite any troubleshoot. But decision nature architecture can help customers identify root causes, solve problems and prevent future occurrences. Here is how decision nature architecture can solve any problem: Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Inquiry – Decision-nature architecture inserted in to decision-tree…
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Multi Authoring Capability – True Interactive Customer Service
Yonyx AGI Interactive guides feature multi authoring capability and an advanced administrative interface, redefining interactive customer service experience. With these interfaces, a new form of an interactive troubleshooting guide and interactive customer service emerges. Multi-authoring capability has many benefits that are often unaccounted for. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to…
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Reducing Average Handle Time With AGI Interactive Guides
Reducing average handle time is a key facet of customer support initiatives and customer relationship management. One would surmise that reducing average handle time may be a hindrance to call center agents seeking a method to be both productive and consistent. This is not the case. In fact, efficiency is the foundation of lowering average handle…
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Exceptional Features of Interactive Customer Service Manuals
Interactive customer service manuals have a wide array of nifty and resourceful features. A Yonyx AGI interactive platform excels above and beyond. With browser support, https security, mobile compatibility and frequent back-ups, these interactive troubleshoot guides have unrivaled efficiency and raise the standard of interactive customer service manuals. Here are some the exceptional features that…
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So What Is Average Handle Time and How Does Yonyx Help?
So what is average handle time? Why is it important? Why does it matter? And most importantly how does Yonyx help? These are some of the questions that travel through the minds of franchises and businesses pitted with these very notions. Average handle time is one of the core elements involving customer support. It is…
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So What is First Call Resolution Rate and How Does Yonyx Help?
So what is a first call resolution rate? Why is it important? How does Yonyx help? These are the same questions that race through the minds of clients who wish to decipher the essence of average handle time. However, first call resolution rates and average handle time are two distinct scenarios and situations. A Yonyx…