Category: CRM
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Which Customers Does Your Business Need the Most?
It’s easy to get caught up in attracting new customers, since the process of attracting new customers can be fun and gratifying. This process is of course necessary, however, it should not take up more than 20% of your resources. To be successful, businesses need to remember that they have other kinds of customers: Yonyx…
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How to Use Social Media for Customer Service
Businesses are expected to have strong online presences these days. If a customer has a question, the first response is to look at a business’s Facebook or website to see if it can be answered there. Facebook and other social media websites provide not only a great way for you to leave your customers with…
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Helpful Tools to Improve Your Quality of Customer Service
Call Queue Systems Call queues can be used to let your customer know how soon a representative will be able to connect with them or how many customers are ahead of them. This makes the process of waiting for customer service more pleasant. You can also use them to play music or recordings containing information…
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Customer Service and Its Multiple Definitions
When people think of customer service; they typically think of customer service departments that many businesses have. Yet, customer service actually means more than this. The term can refer to the physical department or it can refer to customer service as a concept. As a concept, customer service refers to any interaction between an employee…
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Customer Support for Increased Customer Retention
If you want to increase customer retention rates, it is important that you improve your customer support processes. How? Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service. Assign qualified people to do customer support. It is a truth that not everyone…
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How Can You Become an Expert Customer Service Rep?
It’s essential for you to remain calm, no matter what, if you are a customer service representative. If you have angry or unruly customers, the last thing you want to do is retaliate. This is very unprofessional and would make both you and your business look bad. Furthermore, most of the time, if you stay…
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Tips for Curating Social CRM Content
With the number of Facebook users exceeding the 1 billion mark, a replicable feat at Twitter, Pintrest and others social platforms, Social CRM is undoubtedly one of the fastest growing technologies in business solutions today. Like the web revolution, social CRM thrives on content , which most organizations develop by themselves. Consequently, how can you…
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How to Measure Social CRM Impacts
The number of businesses actively using social media platforms to serve customers has been increasing significantly in the past few years. Whilst a good number have reported enviable results from their efforts, thousands others don’t know what to make of their social CRM efforts. Fortunately, it’s still possible for all businesses to measure social CRM…
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How to Create Sharable Social CRM Content
Sharing is the language most social media engagement works. Considering that your fans and customers could possibly share your content, tips and tweaks for using a product, companies need to exploit this opportunity by creating sharable social CRM content. While some companies use enticing language and whatnot, the sharability of social CRM content lies in…
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Why Should You Upgrade Social CRM?
There are various benefits associated with upgrading your current social CRM application including an increase in sales and improved customer satisfaction. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service. Apart from this, there are also other advantages of social CRM software…