by Keith Fuchs | Jun 26, 2014 | Automate Support, CRM, Customer Self Service, Knowledgebase
Virtual FAQ manuals or virtual frequently asked question manuals, are a cutting edge innovation of automated customer support. Virtual FAQ manuals save customers time and energy. Sometimes the most basic questions have the most basic answers, customers can...
by Keith Fuchs | Jun 26, 2014 | Automate Support, CRM, Customer Self Service, Customer Service, Customer Support, Knowledgebase
Visual flow charts can help with pretty much anything. They can raise CSAT scores, lower average handle time and increase your knowledge base. Visual flow charts provide an informative and interactive interface that increases the knowledge base of customers,...
by Keith Fuchs | Jun 25, 2014 | Automate Support, CRM, Customer Self Service, Customer Service, Troubleshooting
The virtual help desk and the decision-tree guide are the two most typical ways to attack any troubleshoot. Both are forms of interactive customer service and automated support, as a result these two interfaces host a slew of capabilities and distinct functions and...
by Keith Fuchs | Jun 24, 2014 | Automate Support, CRM, Customer Self Service, Customer Service
A key feature of Yonyx AGI interactive guides are the fact they are embedded catalogs that come with a lightning fast landing page. As a result navigation of these various catalogs are simple and efficient. A Yonyx AGI Interactive guide with an embedded catalog is...
by Keith Fuchs | Jun 18, 2014 | Automate Support, CRM, Customer Self Service, Customer Support, Knowledgebase, Troubleshooting
Many have heard the term automated support, but few truly appreciate what it is. Automated support is a new interactive customer service experience, made possible with an assortment of decision-tree driven guides, multimedia applications and information technology....
by Keith Fuchs | Jun 17, 2014 | Automate Support, CRM, Customer Self Service
Release 4.8 is one of the best features Yonyx offers. It is truly technology under the hood with a strong foundation. Over two-hundred plus minor and major versions of every Yonyx AGI guide are deployed across the industry. Furthermore, backups are frequented upon the...
