Category: Customer Self Service
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Client Relationships in Times of Uncertainty
There are many things to be uncertain about in terms of the economy of the United States and the European Union. It’s something that we hoped we would never have to face, but unfortunately, adversity has come knocking right on our front door. There’s no way to escape this inevitability, and those businesses who have…
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A Courteous Attitude Wins Customers
Being friendly and helpful to a customer is not something that you can learn from a textbook or classroom. Sure, there are business related things that you can learn—like writing a memo—but some things like a good attitude cannot be taught. It has something to do with the deeper personal character of a person. Even…
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Transparency Equals Opportunity in Customer Service
Effective customer service is one of the biggest challenges most organizations face today. This is especially so for businesses, which established themselves several decades ago– customer service practices were a lot different back then. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive…
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What Your Customers Say About Your Business
Your business is nothing without satisfied customers, and that’s why it’s so vitally important that you provide quality customer service. Sure, you may have the best deals in town, but if people are not happy with the way you’re treating them, then your business is going to go down quickly. Word travels fast when it…
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Creative Ways for Improving Customer Self Service
Customer self service will grow as businesses seek for ways to boost their customers’ experience. Truth is that, achieving optimal customer satisfaction on your website, especially when they’re serving themselves is never going to be an easy task. However, you can try to make their self service experience, easy. Yonyx enables organizations to create multi-media…
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Uses for Social Media In Customer Service
We all know that social media is a smart way to help promote your brand and reconnect with customers when they aren’t in your store. However, social media is increasingly becoming a great way to offer your clients even better customer service. People who follow the companies they love on Facebook or Twitter are demanding…
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Top Benefits of Using Self Service as A Business Strategy
Self-service portals have become very popular additions to modern business norms-for a good reason. With the fiercely competitive business environment, every business is trying to save on costs, provide the best service to suppliers, customers, and employees. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center…
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Online Tricks to Improve Your Customer Service
Do you truly know how your customers feel when they have experiences with your business? How do you currently solve a tough customer service problem or let your favorite customers know what a blessing they are to your business? There’s no denying that the experience customers have with your company is very important to them.…
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Self Service Information Customers Will Love
Self-service is one of the most creative customer service practices today. As more and more companies adopt it as an alternative to having customer care staff, challenges with the information provided to websites will rise. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with…
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Self Service From An IT Point Of View
One of the commonest questions businesses ask before adopting online self service is the IT behind it. Truth is, IT is crucial for the adoption of any online self service platform. When IT transits a “softer” part of the business-the customers, you have to let professionals do it for you. Yonyx enables organizations to create…