Category: Knowledgebase
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Interactive Customer Relations FAQ | Generating Profit for Companies
It seems that a lot of businesses have been cost cutting to ensure they generate the most profit. But, before you do, make sure you don’t compromise on one thing – customer support. If you want to cut back on expenses on your support lines, you have to offer an efficient backup method in the…
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Provide Customers Access to Knowledge with an Interactive Software FAQ
Customer satisfaction is major contributor to driving customer retention and brand loyalty. For the software industry, customer satisfaction extends to the level of customer support received and quality of knowledgebase – not just functional software. When customers are able to use your product to the fullest and utilize advanced features, it’s easy to understand how…
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Computer Installation Booklet | Your Co-Pilot for Customer Support
Good customer support can mean many different things industry-wide. It may refer to the actual concept of offering service or it can refer to the department in your company that offers the same service. A lot of entrepreneurs are skeptic about a computer installation booklet simply because it lacks the actual interaction of support staff…
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Build a Knowledgebase for Customers | Computer Best Practices FAQ
Many businesses in the computer industry think about customer support from the perspective of how to troubleshoot a problem. However, customers are also interested in learning from a computer best practices FAQ to improve their experience using your product. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer…
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Achieving Customer Satisfaction through an Interactive User Manual
What makes customers satisfied? Generally, customers are satisfied with fast service, excellent quality support and convenient systems. What if you’re given the power to do all that by implementing an interactive user manual? Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. Yes, there is no…
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Providing Excellent Customer Support with IT Best Practices Booklet
An IT best practices booklet must not be underestimated as a form of alternative support. Even though it sounds like a boring knowledgebase, the interactive approach can help both your company and your customers. In fact, having an alternative support is a win-win situation. A lot of times, entrepreneurs think that once customers purchase their…
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Customer Service Troubleshooting Software Answers Queries
One of the latest trends today is implementing customer service in the form of a troubleshooting software. The customer service troubleshooting software is especially useful in industries where customers have to deal with technology and applications all the time, such as computers, software, IT and telecom industries. The customer service troubleshooting software has a primary…
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Making Customers Understand through Computer Installation Handbook
How will you make customers understand more about the product they purchased or the service they availed? The easy answer – computer installation handbook. There is no better way to help customers get the information they need than to implement a dynamic and engaging system such as a computer installation handbook. This handbook will guide…
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Great Way to Assist Customers with Software Installation Bible
If for instance you’re one of the application developers in the industry today, how can you assist your customers to better understand your product without prompting them to call customer support all the time? The answer lies in an effective software installation bible. This is an interactive guide basing on systematic and organized content. It…
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Interactive Manual Software | Making it Simple and Easy to Use
It is downright annoying to use an interactive manual software that’s so hard to understand and use. Customers would find this frustrating – to say the least. A manual is supposed to give you instructions to simplify and not complicate things. Therefore, it is important for your company to implement an interactive manual software that’s…