Category: Knowledgebase
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Reducing Support Costs through Interactive Computer Troubleshooting
Often organizations have two functioning operations – one that adds value to the company and one that is considered an expense but necessary. Customer support is one that is considered an expense but a necessary expenditure at that. How can you reduce support costs? The answer – interactive computer troubleshooting. Yonyx enables organizations to create…
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The Only Tips You’ll Need To Write Good User Guides For Your Customers
A user guide is not one of the interesting documents to read. This is not because it is boring; it’s due to how complex it’s written. Customers and fellow users do not have time to for a complicated user guide. For this purpose, it’s significant that you create a user guide that gives answers and…
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Here Is How To Write Effective Software Installation Manuals
Assuming you developed the best software in the market. Customers are flocking to your company demanding instructions on how to install your software. What do you do? Remember without software installation manuals to give your customers, you give your competitors an advantage over you. That is not good for you and this is why you…
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Interactive Software Yields Better Customer Experience in Business
Any business must have an effective knowledgebase – whether in the form of interactive software or otherwise – because it can yield a better customer experience. When customers interact with your business, this does not automatically mean they have to call customer support. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive…
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Here Are The Benefits Of Creating Good Customer Manuals
Many instances customers purchase products without knowing how to put them to use. Only a few percentages of the customers have the knowledge on how to use a product. But this is not an assumption for a company that wants to achieve to work with. Customer manuals are very significant and help a lot in…
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Top Three Steps For Creating Great Software User Manuals
One of the most crucial things any software creator can make is provide a great user experience for their customers. This involves coming up with a software user manual that suits their needs. In this article, we highlight how to create the best software user manual for your customers. Yonyx enables organizations to create decision…
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How To Improve Findability In Your Software User Guide
Have you ever had to use a software user guide you didn’t even know how to use? Its because the designers created software without findability in mind. In this article, we teach you some of the most effective ways to improve the findability of information in your software user guides. Yonyx enables organizations to create…
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Accessibility Makes the Interactive Troubleshooting Guide Essential
One of the main reasons why an interactive troubleshooting guide an essential part of running a business – particularly in the field of customer support is accessibility. It is an effective knowledgebase that can significantly enhance customer service and – possibly greater revenue. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting…
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Deliver High Quality Support with Interactive Troubleshooting Software
A comprehensive knowledgebase is one of the keys to offering a great customer experience especially when it comes to self-service. One of the best ways to achieve this is to take advantage of the new technology interactive troubleshooting software. We all know that customers expect to have the right information when necessary without waiting for…
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Here Is How To Create Effective User Guides For Anything
We need a user guides for software, online tools and nearly everything else we use in the work place today. Having a library with the proper troubleshooting guides and other user manuals can be a true asset to tackle the challenges we encounter. Yonyx enables organizations to create decision tree driven interactive guides for…