Category: Knowledgebase

Software development is one of the fastest rising industries in the world today. Many people literally spend their time, looking for things that make their work easier- software is the best bet. Yet, customer experience for the creators (software developers) can only happen with learned or informed clients. Yonyx enables organizations to create decision tree…

User manuals are most commonly accompaniments on computer software, operating systems, etc. They are also very common with unique television sets, stereos, mobile phone systems, and music players, etc. However, it doesn’t take a genius to tell most of the telecom companies which create software user manuals don’t really think much about their customers first.…

A good user manual for a product is very essential in your business. It not only helps improve your general customer experience, but also helps you lower the number of times customers call in with their product challenges- which they can solve by themselves. Yet, only a few telecom companies invest in really useful product…

Creating a user manual for your customers can help to cut down costs extremely. A company does not need to have a call centre since they can easily access a customer self –service user manual to solve their issues. Another thing is time will be saved since customers will not have to call in asking…

Regardless of what your industry is – IT, computer or customer service – a helpdesk integrated software for troubleshooting can definitely help you. There are three major ways that this advanced technology can help you including: 1. It lifts up some of the loads of customer management. All companies have to deal with customers in…

Businesses are always looking for ways to improve customer support offered for software installation. For many customers, the installation process proves to be difficult and they would benefit from consulting an interactive software installation manual. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Is an…

Implementing an online customer support center is a challenging task especially when it comes to customer knowledge base .The challenges involves creating of a knowledge base that is up-to-date, accurate content, checking for repeats and ensuring that customers understand the language of the content. A company should ensure that the knowledge base serves its purpose…