Category: Knowledgebase
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Call Center Solutions for Consistency
Productivity and consistency, the two facets of successful call center agent contributions. Customer satisfaction depends on call center agents being able to provide both productive and consistent customer service. Inconsistency consists of low first call resolution rates, as well as poor average handle times. There are some tools that any business can provide to install confidence and…
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Multimedia Flowcharts + API and DNA = Unstoppable
It’s no math equation. Multimedia flowcharts can help foster excellent customer service scores, but these elaborate yet basic devices provide an informative and interactive interface that will educate customers as well as assist them. Furthermore, a multimedia flowchart equipped with AGI and DNA technology only increases the overall experience, as well operates at a robust and prolific…
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Uses of Interactive Computer Manual for Call Center Companies
There are only few call center companies that know how to take advantage of new and innovative technologies. In the digital era, things like an interactive computer manual should not come as a surprise especially in the call center industry. An interactive computer manual serves as call center agent’s guide in addition to the implemented…
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Average Handle Time and Customer Satisfaction
Average handle time is a unique way to attack the problem of customer satisfaction. Customer satisfaction or CSAT is the corner store of effective customer service. Average handle-time is defined as the amount of time it takes for a customer service agent to handle a complaint and resolve the problem. Sometimes, this occurs routinely. There are plenty…
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Interactive Customer Service: CO Detector Placement
While interactive customer service manuals can be exceptionally beneficial to the repair and installation of carbon monoxide detectors, it is important to know some basic information about their function and where they perform optimally. Assuredly, a helpdesk integrated computer handbook can be an excellent escort to your devices. However, you must know how to get…
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How A Visual Flow-Chart Can Help Dispatchers
It was stated that a visual flow chart can help police, fire and EMS dispatchers while they are performing one of the most important tasks, success predicating the welfare of those in harm’s way. A visual flowchart can actually help them perform this job better. A scenario based decision tree guide can these dispatchers take…
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Improving The Productivity of Call Center Agents
While achieving high first call resolution rates and low average handle times are optimal to achieve high CSAT scores, call center agents carry the ball and place this goal upon their shoulders. Productive call center agents will give businesses the best chance and meeting these goals. Sadly, there are many reasons why production suffers and…
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Troubleshooting 101: Methodology
A virtual flowchart or self-service manual can be the most resourceful and efficient methods of troubleshooting. Troubleshooting in itself, follows its own methodology, a rendition of the Scientific Method. Here is the art of troubleshooting, broken down from a scientific perspective. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self…
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Installation Bible Software | Constant Update to Improve Solutions
Implementing an installation bible software allows you to get constant update to your comprehensive knowledgebase. Because of this, it is now possible for you to reduce operational costs and ultimately improve your ROI or return on investment. How can an installation bible software help your business? Reduces call center agent workload. With a well-implemented software,…
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Utilizing a Troubleshooting Bible Software to Improve FCR
A lot of successful call center companies are not too concerned about their current statistics related to FCR or First Call Resolution. Instead, they focus more on achieving a positive customer experience and higher rating in customer satisfaction. In order to do this, they utilize a troubleshooting bible software as one of the strategies in…