Category: Automate Support
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Why An Interactive Decision Tree Is Better Than a Traditional F.A.Q.
The interactive decision tree is a vital tool in the arena of automated support systems. Companies are striving to offer a better customer experience by implementing creative customer support systems. The interactive decision tree takes care of everything by providing a self-service platform to the customers to access 24/7. Related Article: How decision tree driven…
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Add Multimedia to Your Decision Tree For Creative Customer Support
Providing a decision tree for your customers to follow when troubleshooting is an excellent creative customer support solution. Go one step further and include images and videos to supplement the guide. While written instructions can be incredibly helpful, nothing helps customers solve a problem on their own like supplementary multimedia. Yonyx enables organizations to create…
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Give Best Customer Service Care Affordably And Still Dazzle Clients
Regular customer services entail a lot; on one hand, some activities are geared towards serving customers, while others are for maintenance. Nevertheless, the risk of running a stagnant customer service department if new changes are not infused in your strategy affects many businesses. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting…
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Importance of 24/7 Chat Support For Decision Tree Troubleshooting
As customers move through a decision tree while troubleshooting a problem, they may have questions about a particular step or get to the end without a solution. To provide the best customer experience possible, offer to communicate with the customer every step of the way through an online chat available 24/7. Yonyx enables organizations to…
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How To Better the Customer Experience Through Automated Support
Businesses are embracing the latest technology to enhance the customer experience and gain an edge on the competition. Automated support is a creative customer support system that delivers a better customer experience by guaranteeing flexibility and 24/7 access to the support knowledgebase. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or…
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How Does Improving Customer Support Via Social CRM Increase Profits?
Social CRM seems to be the new buzzword for business and marketing in 2014 and with good reason. When you take advantage of the creative customer support possible through social media networks, you won’t just have more satisfied customers, you’ll increase your profits as well. Yonyx enables organizations to create decision tree driven interactive guides…
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Attributes To Look For In A Customer Support Analyst For Social CRM
Hiring a customer support analyst is a smart way to enhance the customer experience, especially when it comes to social CRM. Though you may have valuable insights to share, it’s best to leave such things as a decision tree that accurately reflects the customer experience to the experts. Yonyx enables organizations to create decision tree…
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Best Practices When Creating A Decision Tree For Customer Support
A decision tree is a workflow chart that enables your company to provide automated customer support. By following the natural actions of a customer who is troubleshooting a problem, you can provide enough support that doesn’t require a phone call to your company. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting…
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Benefits of Using Social CRM to Enhance the Customer Experience
The customer experience can be greatly improved by engaging with your customers using social CRM tools. With more customers relying on social media to connect with businesses than ever before, your company needs to join the conversation to reap the benefits. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to…
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How to Determine Common Problems of the Customer Experience
When a customer support analyst begins a decision tree, the first thing to figure out is what problems your customers are likely to experience that lead to an issue requiring customer service. During the brainstorming process of developing creative customer support, you should focus on a few key areas to determine what the common problems…