Category: Automate Support
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Focus On The Customer First, Not The Money
Numerous analogies about the role of the customers to a business have been made. Truth is, there would be no business if there were no customers. Or rather, it’s your customers who’ll help you achieve your core business goal- to make money. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service…
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Policymaking to Improve Customer Service
It’s risky to leave things up to chance or tradition when talking about customer service issues. Unfortunately, that’s what many businesses today are using because they don’t have a set in stone policy that dictates customer service norms. This is something that you’re going to have to do if you ever want to take improving…
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A Book for Great Leadership
If you’re part of an organization that has lost its way or needs motivation, then you should definitely try Gung Ho by Blanchard and Bowles. Seasoned business owners know that the topics they tackle in this excellent book are just a part of day to day company life; however, there are lots of people out…
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39 Planning and Implementing Your New Customer Service Program
Once you have a solid customer service policy in place, it’s time to implement this exciting new program company-wide! This process is most commonly known as a roll out. Most of the time, a roll out involves gathering your shareholders and employees and announcing the official arrival of your new policy. Lots of times businesses…
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Why Social Customer Relationships Are Here To Stay
Naysayers in the customer relationship management industry have often predicted an eminent fail for social media as a relationship management platform. Some say the social media industry will soon hit its bubble burst, and will leave businesses counting loses. These analogies are far from the truth based on these facts. Yonyx enables organizations to create…
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What is Your Business Process?
What can you do to learn more about and improve your business processes? Normally, we go through these routines without even thinking about what we’re doing or how it’s done. What’s the main reason for this ineffective behavior? It’s simply because that’s always the way it’s been done. To help continue this process in the…
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Customer Service Isn’t Just for Big Businesses
Whenever business owners talk about their companies, the conversation is likely to head towards the difficulties business owners face with find and keeping good, loyal customers. Obviously, customers are the primary (if not only) source of revenue for a business, so you can see why it’s on everybody’s mind—especially with small business owners. Generally, people…
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Customer Relations After a Sale
Common sense and years of research tells us that building on the relationships you have with existing customers is much easier and inexpensive than developing strategies to actively search for new customers. Most of the time large and small businesses have no problem with finding ways to attract new customers; however, many are terrible at…
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Understanding Customer Relationship Management
Customer relationship management (CRM) refers to a set of procedures organizations use to not only record and organize customer relations, but also systemize and scale them for growth. CRM cuts across different cadres and groups-most of them touching on customer service, sales, invoices, call ins and so forth. If a business is able to understand…
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Create A Business Policy to Improve Customer Relationships
With a business, unless you make it absolutely clear what you expect in terms of customer policy, you’re going to have to fall back on whatever the tradition or culture of your company is. We are a long way off from governments implementing federal customer service rules, so for now, the best thing you can…