Category: Knowledgebase
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Helpdesk Integrated User Guide | Strong Customer Support Rating
Stronger customer support rating is achieved when the customer’s needs are met. Nowadays, customers need faster and working solutions for their issues and problems. This is the reason why helpdesk integrated user guide was developed and created. True, the helpdesk integrated user guide doesn’t interact “personally” or engage with customers but it does offer faster…
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Customize Your Yonyx Decision Tree Driven Computer Installation FAQ
When your customers access your decision tree driven computer installation FAQ, it’s important that your branding is maintained throughout the entire process of customer support. Building a decision tree driven computer installation FAQ with Yonyx allows for you to use the colors and logo of your company to increase brand loyalty. Yonyx enables organizations to…
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How to Integrate a Decision Tree Driven Software Installation Manual
A decision tree driven software installation manual is an incredibly powerful, robust customer support mechanism, but that shouldn’t be the only tool that you offer customers during installation and troubleshooting. To make the most of the decision tree driven software installation manual, you have to integrate it with your other customer service systems already in…
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Publish Your Software Best Practices Handbook in a Yonyx Catalog
Most companies think of customer support in terms of what happens after a customer encounters a problem. To stay one step ahead of any troubleshooting issue, publish a software best practices handbook for customers to get the most out of your product. There are many options for publishing the software best practices handbook, but for this…
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Enhance Your Interactive Computer User Guide in Slide View by Yonyx
When you see what your interactive computer user guide looks like in Slide View, you know exactly what your customers will see when it’s published. Let’s look at what you can do in Slide View. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Resolve Formatting…
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Map View Vs. Slide View in Creating an Interactive Software User Guide
Once you’ve decided to create an interactive software user guide, you have option to work in Map View or Slide View within the Yonyx platform. There are advantages to using each view as you set up your interactive software user guide. Related Article: How decision tree driven interactive guides bring smiles to your customer? Authoring in Map…
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Choosing Topics of Your Decision Tree Driven Troubleshooting Handbook
You may realize that your customers could benefit from the support provided by a decision tree driven troubleshooting handbook, but may not know how to get started. In many ways, choosing the topics to cover within the handbook is the most difficult piece of the puzzle. Yonyx enables organizations to create decision tree driven interactive…
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Backup Your Helpdesk Integrated Software Installation Manual
After spending so much time and energy on a helpdesk integrated software installation manual, it’d be a shame to lose data because of a failure to backup appropriate files. Instead, set up the proper technical support that includes daily or weekly backups. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or…
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Link to Wikis and KBs in Your Decision Tree Driven Computer Manual
Not every online resource your customers consult for support has to be directly from your business. In fact you should link to Wikis and knowledgebase articles that were published on your company site as well as other websites as part of your decision tree driven computer manual. Yonyx enables organizations to create decision tree driven…
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Where Can I Publish My Decision Tree Driven IT Installation Guide?
After you’ve worked hard to create a decision tree driven IT installation guide, it’s time to publish it and make customers aware of its existence. You have a few options for online publication including your website, a landing page, or a Yonyx catalog. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting…