Category: Knowledgebase
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Make Your Customers Smile with Proper Knowledge Base
The knowledge base on your website can be used as a crucial tool to make your customers smile. When it’s properly done, you can use the knowledge base to reduce the number of snags your customers face leaving them pleasantly served. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to…
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Make Your Customer Service Culture Tick with Amiable Knowledge Base
Making your company’s services standout to the greatest possible extent gives customers a feeling of enhanced satisfaction, and of course, enviable importance. Creating a culture of service excellence is the two-edged sword to help deal with your competition decisively. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer…
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What Is More Important Than Knowledge Base Best Practices?
Your knowledge base is a very crucial ingredient in customer self service management and optimization. Yet, not many people take it seriously or do it right. In this article, we tell you the bottom line standing you need to have in mind with your KB articles. Yonyx enables organizations to create decision tree driven interactive…
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Knowledge Base Packaging Best Practices You Should Know
The knowledge base content on your website need can be extremely useful for your customers’ needs and requirements and should be a priority. In this article, we give you some of the most profound knowledge base best practices you must have in mind at all times. Yonyx enables organizations to create decision tree driven interactive…
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Virtual FAQ Manuals – The New Decision-Tree Guide
Virtual FAQ manuals or virtual frequently asked question manuals, are a cutting edge innovation of automated customer support. Virtual FAQ manuals save customers time and energy. Sometimes the most basic questions have the most basic answers, customers can identify these resolutions and conflicts with ease using virtual FAQ manuals. Customers can access the virtual self-help desk…
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How Visual Flow Charts Increase Knowledge Base
Visual flow charts can help with pretty much anything. They can raise CSAT scores, lower average handle time and increase your knowledge base. Visual flow charts provide an informative and interactive interface that increases the knowledge base of customers, making them more keen and aware about the product and services they subscribe to. Yonyx…
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A Guide To Interactive Customer Service – Flow Charts vs. Call Centers
Interactive customer service employs a variety of methods and strategies to address customer support and troubleshooting needs. Two of the devices most frequently utilized are the visual flow chart and virtual call center. Both flow charts and call centers are resourceful in their own way. Here are the positives and negatives to each: Yonyx enables organizations…
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Comprehensive API and DNA – The Keys to the Knowledge Base
Data can be stored and utilized in a variety of ways. Yonyx utilizes three different strands of information technology to provide customers with the content they need to enhance their troubleshoot or self-service. These three forms of data are: comprehensive API, DNA or decision-nature architecture and knowledge base. Each of these are interconnected yet work…
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Decision-Tree Guides At Work In Educational Settings
Decision-tree guides are not used exclusively in customer service situations. In fact, the decision-tree guide is universally adaptable. This is most evident in educational settings where decision-tree guides serve as an effective learning tool. A Yonyx AGI interactive customer service manual can be easily utilized in any classroom, here is how decision-tree guides work marvelously…
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Three Creative Ways to Drive Traffic to Your Knowledge Base
The reason as to why you create visual knowledge base content is to offer help and guidance to your customers. However there instances where they don’t generate the imagined traffic- meaning no one is helped. Considering the efforts and resources used, not to mention the real reason behind the publications it could be demoralizing. But…