Category: Knowledgebase
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User FAQ Software Can Reduce Average Handle Time
To reduce the average handle time or AHT, a call center company must adapt to the changes in the industry with an unstoppable growth over the past years. When customers call in, this is more likely because they have issues and problems that cannot be resolved by research on their own. This is where the…
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Advantages of a Customer Service Guide Software
One of the essential keys to a business’ progress is productivity and a call center business is not an exception to this rule. This is the reason why implementing a customer service guide software will beg for your reconsideration – if you have not used it yet. Here are benefits that you can take advantage…
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How to Write the Best knowledge base for Your Website
Writing a knowledge base article is something challenging. This is made so by the many expectations you are required to balance. For many writers being concise, factual and engaging to their audience is something that eludes them. This will no longer be the case if you put these factors into consideration. Yonyx enables organizations to…
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How to Write Killer Help Desk Knowledge Base Articles
Writing articles that cover help desk knowledge base is tricky. Any helpdesk agent can attest to the same. Not that it is hard, but the kind of information they have to pass and how is the challenge considering the expectations. Here are ways that will guide you create Help Desk Knowledge Base articles customers love. Yonyx…
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Best Practices for Writing Help Desk Knowledge Base Articles
The writing of help desk knowledge base articles is something that needs to be done right. This is by fact considering the weight this department holds in any organization. For best articles it is prudent to consider the following practices. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related…
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The CSAT (Customer Satisfaction) Benefits of Browser Support
One of the features of a Yonyx AGI solution is browser support. This makes Yonyx’s customer management software compatible with any internet browser or interface. Furthermore, this helps any business with their customer relation management efforts. Here are some of the browsers supported by Yonyx AGI platforms: Yonyx enables organizations to create decision tree driven interactive guides for…
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Use Knowledge Base For Agent Productivity
What makes customer service agents productive? Knowledge base. Some may argue that there are different methods. Some say professionalism and courtesy are key. Others claim that useful automated support tools such as decision-driven guides and comprehensive API are the answer. What makes bad customer service? Those precepts are more clarified. One of the worst forms of…
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An Interactive Customer Service Manual With Zing!
An interactive customer service manual must have a catchy title. When creating a customer service manual, the title should be original, summarize the content effectively and feature a little “razzle-dazzle”. The basis of interactive customer service, is engaging the client. Creating a catchy and attention demanding title will stimulate customers before they dive any further in to…
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How Customer Service Manual Features Make It Interactive
Customer service manual features enable clients and users to have an unforgettable experience. The often stressful task of consulting an interactive customer service manual should certainly be unforgettable. There are many customer service manual features that can upgrade the experience both from a cosmetic and content perspective, here are some ideas: Yonyx enables organizations to create multi-media flowcharts that provide…
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Automated Support Thrives In Trades
Automated support thrives in service trade industries such as plumbing and electronics. A self-service style step-by-step flow through equipped with both DNA and API technology, makes that annoying repair, a cinch. This form of automated support is the epitome of efficiency. Here’s how: Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer…