Category: Troubleshooting
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Why Interactive Troubleshooting With Visual Flow Charts Is Important
In order to pass down information in away that people can easily understand. You need to have an avenue that they can easily identify with visually. Multimedia flow charts are the best option for this because they can describe a process clearer in both words and pictures. Here is why they are important in interactive…
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Improving Customer Service with Decision Tree Driven Interactive Self Help Guides
Customer service is very important to any business, and that is still true even now that most businesses have gone online. This may come as a surprise to some people who think that a simple FAQ section of their website can serve the same purpose as a good customer service representative. All a client has…
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Automate A New Interactive Customer Service Experience
Many have heard the term automated support, but few truly appreciate what it is. Automated support is a new interactive customer service experience, made possible with an assortment of decision-tree driven guides, multimedia applications and information technology. Automated support relies heavily on servers and web hosted interfaces. The theory behind automated support is that it…
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Enhancing Customer Experience with Interactive Software
Businesses have one common problem – customer support and if you want to enhance customer experience you need to implement an interactive software that will cater to your needs as well as that of your customers. There is no exception to this rule if you really want to succeed. Nonetheless, technology has allowed us to…
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Decision-Tree Driven Guides At Work In The Real World
Decision-tree driven guides thrive in many different trades. For example, decision-tree driven guides excel when it comes to installations and repairs in the plumbings and electronics industries. A self-service style step-by-step flow through equipped with both DNA and API technology cultivates a new form of troubleshooting and walkthrough. Here’s how decision-tree driven guides are…
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Identifying The Source When Troubleshooting With Interactive Customer Service
As mentioned knowing the difference between a root cause and customer complaint is marquee for customers, as well . There is a distinct difference between a customer complaint and root cause. Simple rich content equates to automated customer support. Customer self-service is the basis of every troubleshoot and identifying the source is attainable with interactive customer service…
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Create Interactive Troubleshooting Guides That Are Robust
Create an interactive troubleshooting guide that is robust. Don’t present the content in a stale manner and don’t present the information in an opaque obscurity. Create interactive troubleshooting guides that are unique and efficient. Yonyx AGI manuals have many features that help make this possible. However there are measures that authors can take to create interactive…
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How Decision Nature Architecture Can Solve Any Problem
Decision-tree driven guides can expedite any troubleshoot. But decision nature architecture can help customers identify root causes, solve problems and prevent future occurrences. Here is how decision nature architecture can solve any problem: Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Inquiry – Decision-nature architecture inserted in to decision-tree…
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Reducing Average Handle Time With AGI Interactive Guides
Reducing average handle time is a key facet of customer support initiatives and customer relationship management. One would surmise that reducing average handle time may be a hindrance to call center agents seeking a method to be both productive and consistent. This is not the case. In fact, efficiency is the foundation of lowering average handle…
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So What is First Call Resolution Rate and How Does Yonyx Help?
So what is a first call resolution rate? Why is it important? How does Yonyx help? These are the same questions that race through the minds of clients who wish to decipher the essence of average handle time. However, first call resolution rates and average handle time are two distinct scenarios and situations. A Yonyx…