Category: Automate Support
-
Call Center Solutions for Agent Productivity
Agent productivity can be more difficult to attain then consistency. This is due to largely in part to call center agents being extraordinarily efficient and performing optimally in every instance. While consistency calls for a repeated attempt to provide customer service and resolve complaints, productivity stakes a higher claim: superior results that foster progression. Average…
-
Call Center Solutions for Consistency
Productivity and consistency, the two facets of successful call center agent contributions. Customer satisfaction depends on call center agents being able to provide both productive and consistent customer service. Inconsistency consists of low first call resolution rates, as well as poor average handle times. There are some tools that any business can provide to install confidence and…
-
Customer Management Software and Helpdesk Integrated Handbooks
Customer management software can help win over your customer’s hearts. Did you know it can also help create an organic helpdesk integrated handbook? Yonyx customer service software is used for advanced CRM technology while producing helpdesk integrated handbooks featuring comprehensive API and DNA (decision nature architecture) technology. Customer management software can also create various diagrams…
-
Uses of Interactive Computer Manual for Call Center Companies
There are only few call center companies that know how to take advantage of new and innovative technologies. In the digital era, things like an interactive computer manual should not come as a surprise especially in the call center industry. An interactive computer manual serves as call center agent’s guide in addition to the implemented…
-
Average Handle Time and Customer Satisfaction
Average handle time is a unique way to attack the problem of customer satisfaction. Customer satisfaction or CSAT is the corner store of effective customer service. Average handle-time is defined as the amount of time it takes for a customer service agent to handle a complaint and resolve the problem. Sometimes, this occurs routinely. There are plenty…
-
How Decision Tree Driven Computer Guides Create Success
Decision tree driven computer guides are a form of virtual self-service manuals which can provide a unique and interactive way to troubleshoot any conflict. Decision-tree driven computer guides are a form of automated customer self-service, reducing the need for a customer support team, diminishing overhead. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to…
-
First Call Resolution and CSAT Explained
Both first-call resolution and customer satisfaction are two parameters that gain the attention of businesses everywhere. First-call resolution is measured in what is called a FCR Rate. Conversely, customer satisfaction is rated in a score called a CSAT score. Both are crucial elements for organizations to strive to excel in. Incorporating interactive customer service or…
-
Extreme Situations Where Call Center Agents Must Be Consistent
Have you ever thought about some of the most extreme venues where call center agents are needed to perform at their best, no ifs, ands or buts? Well here is a list of some riveting venues where call center agents must be consistent, by any means necessary: Yonyx enables organizations to create decision tree driven interactive…
-
Interactive Customer Service: CO Detector Placement
While interactive customer service manuals can be exceptionally beneficial to the repair and installation of carbon monoxide detectors, it is important to know some basic information about their function and where they perform optimally. Assuredly, a helpdesk integrated computer handbook can be an excellent escort to your devices. However, you must know how to get…
-
Decision-Tree Driven Computer Guides and Carbon Monoxide Detectors
As previously mentioned in the narrative describing the relationship between interactive troubleshooting guides and smoke detector repairs and installations, the same positive relationship is experienced between carbon monoxide detectors and interactive IT customer service. It goes beyond a simple how-to manual or frequently asked question bible. Decision-tree driven computer guides can be exceptionally helpful because…