Category: Customer Self Service
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Call Center Agents – Customer Complaints
Call center agents will field hundreds to thousands of customer complaints each day. With this being considered, it is important to know the distinct differences between customer complaints and a root cause. Simple rich content equates to customer engagement. Engaging customers can result in deciphering the various customer complaints fielded and the root causes of…
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An Interactive Customer Service Manual With Zing!
An interactive customer service manual must have a catchy title. When creating a customer service manual, the title should be original, summarize the content effectively and feature a little “razzle-dazzle”. The basis of interactive customer service, is engaging the client. Creating a catchy and attention demanding title will stimulate customers before they dive any further in to…
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How Customer Service Manual Features Make It Interactive
Customer service manual features enable clients and users to have an unforgettable experience. The often stressful task of consulting an interactive customer service manual should certainly be unforgettable. There are many customer service manual features that can upgrade the experience both from a cosmetic and content perspective, here are some ideas: Yonyx enables organizations to create multi-media flowcharts that provide…
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Automated Support Thrives In Trades
Automated support thrives in service trade industries such as plumbing and electronics. A self-service style step-by-step flow through equipped with both DNA and API technology, makes that annoying repair, a cinch. This form of automated support is the epitome of efficiency. Here’s how: Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer…
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Interactive Troubleshooting – The FAQ Manual
The frequently asked question manual is a revolutionary form of interactive troubleshooting. a virtual FAQ manual can be installed in to both call center software interfaces, as well as customer management software. This form of interactive troubleshooting will save customers time and businesses, lots of headaches. Sometimes the most basic questions have the most simplest answers. As…
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Help Desk Integrated Computer Manuals – A Beast Unleashed
A help desk integrated user manual is a beast unleashed. This new form of remotely accessible software is a huge asset for both businesses and customers. Using the latest technology, release 4.8, this AGI solution will increase the productivity of customer support, here’s how: Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to…
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Nurturing CRM – The Basics of Customer Management
In the article: Call Center Agent Productivity – Customer Relationship Management, the basics of what customer relationship management is was outlined. Customer relationship management or “CRM” is summarized as the variety of exchanges, interactions and relations between customers and any given business. This definition is rather opaque, but is the nevertheless a simple concept to grasp.…
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Nurturing CRM – Comprehensive API and DNA
Undoubtedly there are some remarkable breakthroughs in troubleshooting technology. None are more profound than Yonyx’s Decision Nature Architecture and the comprehensive API. This goes beyond advancing the reach and capability of traditional CRM and knowledge base. Now the data corresponds with the queries, flawlessly and effortlessly. This adds a new dimension to automated support and…
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Things You Need To Know About Yonyx’s AGI Solutions – II
In part one, we discussed some of the incredible features that Yonyx solutions offer. Among the two mentioned were DNA or Decision Nature Architecture and the deployment architecture which uses both robust and redundant material. Did you know there is more? Yonyx has an endless array at their disposal to fill your customer support arsenal.…
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Things You Need To Know About Yonyx’s AGI Solutions – III
In part two, we highlighted the marvelous features that Yonyx solutions can offer. Among two of the aforementioned were map view capability for authors and fresh embedded multimedia content. There is still more. Yonyx has a plethora of methods to support your customer self-service platforms. Here are some more delectable prefaces for using a Yonyx AGI solution:…