Category: Customer Support
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Enhanced Customer Relations Security with an Interactive Guide
There are various benefits of having an interactive guide as part of your customer relations department. This includes enhanced security especially if you successfully implement a platform that offers security controls like no other. The interactive guide can effectively enhance customer relations security through the following aspects: Yonyx enables organizations to create decision tree driven…
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Enhance Your Interactive Computer User Guide in Slide View by Yonyx
When you see what your interactive computer user guide looks like in Slide View, you know exactly what your customers will see when it’s published. Let’s look at what you can do in Slide View. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Resolve Formatting…
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Backup Your Helpdesk Integrated Software Installation Manual
After spending so much time and energy on a helpdesk integrated software installation manual, it’d be a shame to lose data because of a failure to backup appropriate files. Instead, set up the proper technical support that includes daily or weekly backups. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or…
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Administration Tips For Your Decision Tree Driven Software User Guide
Setting up a decision tree driven software user guide requires attention to detail and more than just coming up with a workflow. Other issues such as security, user access and updating the guide as a team are also important to discuss before implementing a decision tree driven software user guide. Yonyx enables organizations to create…
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Know Common Complaints to Set Up a Helpdesk Integrated User Manual
Taking the time to truly understand the common customer complaints, makes setting up a helpdesk integrated user manual much easier because you can cover all of the important aspects. Finding out the customer complaints is the beginning of any valuable customer support tool. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting…
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Benefits of Anonymous Access | Interactive Software Installation Guide
You might be hesitant at first to offer anonymous access to your interactive software installation guide. However, you shouldn’t limit who can and cannot view your resource if it’s goal is to provide universal support for your software. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self…
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Reduce High Volume Customer Complaints | Interactive IT User Guide
Businesses that are hearing the same customer complaint over and over again are sometimes at a loss with how to attack the support issue head on. An interactive IT user guide is an excellent tool that can resolve the problems that result in high volume customer complaints. Yonyx enables organizations to create decision tree driven…
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Where Can I Publish My Decision Tree Driven IT Installation Guide?
After you’ve worked hard to create a decision tree driven IT installation guide, it’s time to publish it and make customers aware of its existence. You have a few options for online publication including your website, a landing page, or a Yonyx catalog. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting…
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Why Create a Helpdesk Integrated IT Installation Guide for Support
IT companies often do not provide a level of support that satisfies demanding customers. To meet the expectations of a diverse customer base, opt for a helpdesk integrated IT installation guide because it blends a helpdesk and automated support into one tool. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or…
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Best Practices for e-Commerce Websites | The Customer Relations Bible
E-Commerce websites paved the way for customer self service, as more and more customers were able to research and purchase retail items without the help of a store employee. Customers, therefore, expect the self service to continue should there be an issue with a purchase, return or account information. Yonyx enables organizations to create decision…