Category: Customer Support
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Analyze Metrics of the Interactive IT Customer Experience Provided
If you don’t have the metrics to understand the customer experience, it’s hard to really understand if you’ve improved the interactive IT customer experience. Reviewing usage metrics and customer feedback surveys, tell you how well you are doing in terms of customer support. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting…
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Helpdesk Integrated Computer Handbook | Effective Management of Issues
A helpdesk integrated computer handbook is one of the essential tools that businesses should implement. This handbook can take care of your customers’ needs from product selection, purchase process, diagnosing problems and offer solutions for fixing issues. Customers nowadays don’t want any complicated business transactions. They want to simplify things as much as possible and…
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Helpdesk Integrated User Guide | Strong Customer Support Rating
Stronger customer support rating is achieved when the customer’s needs are met. Nowadays, customers need faster and working solutions for their issues and problems. This is the reason why helpdesk integrated user guide was developed and created. True, the helpdesk integrated user guide doesn’t interact “personally” or engage with customers but it does offer faster…
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Publish Your Software Best Practices Handbook in a Yonyx Catalog
Most companies think of customer support in terms of what happens after a customer encounters a problem. To stay one step ahead of any troubleshooting issue, publish a software best practices handbook for customers to get the most out of your product. There are many options for publishing the software best practices handbook, but for this…
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Enhanced Customer Relations Security with an Interactive Guide
There are various benefits of having an interactive guide as part of your customer relations department. This includes enhanced security especially if you successfully implement a platform that offers security controls like no other. The interactive guide can effectively enhance customer relations security through the following aspects: Yonyx enables organizations to create decision tree driven…
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Enhance Your Interactive Computer User Guide in Slide View by Yonyx
When you see what your interactive computer user guide looks like in Slide View, you know exactly what your customers will see when it’s published. Let’s look at what you can do in Slide View. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Resolve Formatting…
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Backup Your Helpdesk Integrated Software Installation Manual
After spending so much time and energy on a helpdesk integrated software installation manual, it’d be a shame to lose data because of a failure to backup appropriate files. Instead, set up the proper technical support that includes daily or weekly backups. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or…
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Administration Tips For Your Decision Tree Driven Software User Guide
Setting up a decision tree driven software user guide requires attention to detail and more than just coming up with a workflow. Other issues such as security, user access and updating the guide as a team are also important to discuss before implementing a decision tree driven software user guide. Yonyx enables organizations to create…
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Know Common Complaints to Set Up a Helpdesk Integrated User Manual
Taking the time to truly understand the common customer complaints, makes setting up a helpdesk integrated user manual much easier because you can cover all of the important aspects. Finding out the customer complaints is the beginning of any valuable customer support tool. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting…
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Benefits of Anonymous Access | Interactive Software Installation Guide
You might be hesitant at first to offer anonymous access to your interactive software installation guide. However, you shouldn’t limit who can and cannot view your resource if it’s goal is to provide universal support for your software. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self…