Category: Knowledgebase
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Benefits Of Supplying A Software Installation Bible For Your Customers
The installation of computer software can be a nightmare, especially for those who have poor backgrounds in IT, telecoms, etc. Merely having an ordinary FAQ on your website is not enough to make your customer experience optimal. Computer software companies must rise to the occasion by supplying more than a handful of FAQs to their…
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Interactive Installation Guide | Customers Easily Use Your Product
A customer purchases your product and excitedly returns home to try it out on the computer. The only problem is that the customer makes a mistake during the installation process or has a compatibility issue that prevents them from diving into your product. To allow customers to use your product at all, much less to…
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Pointing KB Articles to Your Helpdesk Integrated Installation FAQ
A helpdesk integrated installation FAQ is only as strong as the information and mechanisms supporting it. To provide enough installation support resources for your customers, point to KB articles already published directly in the FAQ. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. How to Choose…
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Browser Support | Publishing a Helpdesk Integrated Software User Guide
It would be a waste of your time and efforts if in the end customers are unable to use your helpdesk integrated software guide because it isn’t compatible with their browser. It’s extremely important that the helpdesk integrated software user guide works no matter how the customer connects with the information. Yonyx enables organizations to…
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Implementing Interactive IT Manual for Better Customer Support
Anyone can offer customer support but not everyone can be better at it. If you want to be better, you have to step up to higher grounds and implement an interactive IT manual. The manual will serve as a co-pilot for your support staff so they don’t have to deal with repetitive tasks or issues…
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Collect KB Articles to Create an Interactive Computer Installation FAQ
All of the knowledgebase articles you have published over the years to help customers with installation information can serve as the basis for an interactive computer installation FAQ. Let’s look at how to turn the customer support you already have in place into an interactive FAQ. Yonyx enables organizations to create decision tree driven interactive…
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A Decision Tree Driven Software Manual Guides Customers to KB Articles
Your company has probably been churning out knowledgebase articles, helpful blog posts and emails that contain valuable information about your product. Take advantage of the KB articles you already have published by adding links to articles in your decision tree driven software manual. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting…
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Tips for Creating An Internal Decision Tree Driven IT User Guide
Not every decision tree driven IT user guide is intended for the general public or users of your products. If done correctly, creating a guide specifically for internal support can greatly improve operational efficiency and lower business expenses. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self…
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Why a Decision Tree Driven Troubleshooting FAQ for Syncing Devices
As mobile devices get more complex and can connect to more and more devices, it’s only naturally that customers will face issues with syncing. Most of the time it’s an easy fix or as simple as changing the settings. A decision tree driven troubleshooting FAQ is a straightforward way to provide the information your customers…
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An Efficient Walkthrough for Customers via Interactive User Bible
If your customers buy a product or avail a service from you, one of their expectations is that you’re going to walk them through the process of getting to know or familiarizing your product or service. They expect you to help them get started hence an interactive user bible is necessary. This is much more…