Category: Knowledgebase
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Going Above and Beyond During the Customer Experiences
Delivering great customer service should be your number one priority, and there are many ways to accomplish this. If you’re reading this blog, you probably have found many good tips on how to provide excellent customer service to your clients. But as the markets become more competitive, it’s become imperative that the service you provide…
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Using Social Media to Handle the Customer Experience
Social media has become the new norm for businesses. It seems as if every business has a Facebook page, and many have a Twitter feed. Then there are all the buttons on a business’ page asking you to like the product, or the business themselves, on a social media platform. Businesses use social media to…
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The Five P’s of Excellent Customer Service
It seems like every business and organization has their own individual method of delivering excellent customer service, each with their own acronyms and unique names. However, there are a few methods that are common and universal to all businesses, one of which is the 5 P’s. Pairing proven frameworks like the 5 P’s with interactive…
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Going the Extra Mile in Customer Service
It goes without saying that good customer service is essential—businesses wouldn’t survive without it. Many businesses provide excellent service to their customer base, but some take the customer experience to a whole new level. They go the extra mile for their customers, and this article will look at ways your business can do this. Yonyx…
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Using the CARP Method to Handle Customer Complaints
When dealing with customers, businesses seem to have a proverbial alphabet soup of acronyms for dealing with the customer experience. One that stands out, and is generally applicable to all businesses is the CARP method. CARP stands for Control Acknowledge Re-focus and Problem Solve. Let’s take a look at the steps in the process. Yonyx…
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How to optimize your social CRM content
Content is the most important thing in business now than at any other time in history. Your customers have apparently, become accustomed to consuming a huge amount of information before making a purchasing decision. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.…
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How to improve your knowledge base articles
Your knowledge base plays a big role in how successful your customer self service experience is. Research has shown that content is everything right now and businesses must put their all in creating a knowledge base that can help their customers. Related Article: How decision tree driven interactive guides are better suited than knowledgebase articles?…
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How to win more customers with your knowledge base
Customers are not just ordinary people that will come to your shop and love it just like that. There must be a reason why you win more customers every day. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. One of the things…
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Elaborate Knowledgebase Benefits to Companies and Customers
Sometimes, it is easy to get lost and forget the essence of having an elaborate knowledgebase. Companies get overwhelmed by newer technologies and emergence of new approaches to customer support such as social CRM. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. An elaborate knowledgebase…
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How to create customer service knowledge base
One way of achieving a good relationship with customers is by creating customer service knowledge base. A good knowledge base reduces all the stress customers would get into when trying to call your ever busy lines. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a…