Category: Knowledgebase
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The Dummies Guide to Self Service Information
Everyone has to start somewhere in whatever they’re doing- customer service included. Serving self service information is one of the fastest rising ways of serving customers online. Research has shown that serving self service information to customers is not only time saving, but also good for keeping them happy. Keeping customers happy is also good…
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Why Big Data And Self Service Go Together
Many companies have stuck with the old ways of running customer service because telephones, emails, and postage are the common ways they use to communicate with their customers. Truth is, although some of these companies may still be relevant in their market place, or even appear successful as far as customer satisfaction is concerned- what…
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Transparency Equals Opportunity in Customer Service
Effective customer service is one of the biggest challenges most organizations face today. This is especially so for businesses, which established themselves several decades ago– customer service practices were a lot different back then. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive…
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Creative Ways for Improving Customer Self Service
Customer self service will grow as businesses seek for ways to boost their customers’ experience. Truth is that, achieving optimal customer satisfaction on your website, especially when they’re serving themselves is never going to be an easy task. However, you can try to make their self service experience, easy. Yonyx enables organizations to create multi-media…
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How to Create Useful Self Service Information
Is your business struggling with customer service? Do you have unmotivated, disgruntled or bored customer service representatives? If the answer to any of these questions is yes, you can find reprieve in customer self service information. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent…
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Self Service Information Customers Will Love
Self-service is one of the most creative customer service practices today. As more and more companies adopt it as an alternative to having customer care staff, challenges with the information provided to websites will rise. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with…
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Three Things Customers Want in An online Self Service Platform
Most businesses only think about self service because of the cost savings and efficiencies that come with it. This is wrong because they forget about a very crucial party in this association-the customer! What does a customer or user want in an ideal self service portal. Yonyx enables organizations to create multi-media flowcharts that replace…
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Useful Ideas when Building Your Knowledge Base
Building your knowledge base is all about consolidating answers to major questions about your company – functions, services and products. The consolidated information can be broken down into little chunks to remain organized and systematic as you build your knowledge base. Related Article: How decision tree driven interactive guides provide a superior solution than knowledgebases?…
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How to Start Creating Knowledge Base for Your Company?
Your company’s knowledge base is like a repository of knowledge, which is very important to any business’ success. It provides an effective way for your company to store critical information especially in terms of technology, services and even products. This makes things a lot easier for your customers or partners to access and navigate the…
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What is Knowledge Base and How Can It Help Your Company?
Generally, your knowledge base is the centralized “facility” where safely stored information can be found. It is actually a database of relevant information specific to a topic. If we are talking about a company’s knowledge base, it is where customers can access relevant information or a means of disseminating information to your clients. Inherent Components…